FAQ
Q - Are your payouts higher than a jewelry store or pawn shop?
A - Yes. Because we refine our own metals and don't use any subcontractors
or middle-men, we can afford to pay you top dollar for your items.
Q - Why can’t we get a quote on the phone or the website?
A - The price of gold fluctuates on a daily basis. Also, until
our trained staff analyzes an item and performs a test on the material, we have
no way of independently verifying that the item is as it is represented to us. Since
any price we would quote in advance of receiving your items would be different from
the actual offer, we simply avoid this practice.
Q - How do we know our items will make it to you?
A - We use United States Postage Service to ship our packages.
When you receive your G-Pak you will be provided with a tracking number, which you
can use to track your shipment through the day it is received in our refinery. The
tracking number can be checked from our website, www.dollars4gold.com. When entering
your tracking number, please be sure to not enter any spaces or dashes.
Q - What is a "G-Pak"?
A - The G-Pak is comprised of all the shipping materials you will
need to send in your items to our refinery. It contains a ziplock pouch, a tear-free
shipping envelope and a form on which you provide us your payment information so
that we know where to send your check. We provide you with all the materials you
need and pay the cost of shipping and insurance.
Q - What type of items can I send in?
A - We accept anything containing gold, silver, platinum, palladium
and other precious metals, such as necklaces, charms, bracelets, rings, earrings,
cufflinks, pins, watches or other jewelry. Coins, collectibles, decorative pieces,
silver flatware or similar items are also acceptable. If it contains precious metals,
we can refine it... even dental work!
Q - Can I send in stones/precious gems?
A - Although we accept items containing precious gems and other
stones, we are not in the business of recycling these items. If you plan to send
in an item that contains a stone which you believe to be valuable, we strongly recommend
removing the stone prior to sending it in to us.
Q - How long does it take to process my check?
A - Your check will be issued within 24 hours of your items being
appraised. Please allow sufficient time for the US Postal service to deliver your
check to you.
Q - What happens if I change my mind?
A - Dollars4Gold offers a satisfaction guarantee. If you are unhappy
with the amount you receive for your jewelry, simply call our toll-free number and
return the check so that it arrives in our offices within ten (10) days of the date
that appears on the check. After we receive your check, your items will be returned
to you within 15 days.
Q - What happens if I forget to call and return my check?
A - In the event we do not receive a call from you and our check
returned within ten (10) days, we will process the property you have sent to us.
Once processed, the property cannot be recovered.
Q - Does Dollars4Gold return my non-precious items?
A - Items not containing precious metals will not be returned by
Dollars4Gold except that you may request these items be returned to you at your
expense. In such case, Dollars4Gold will charge a fifteen dollar ($15) fee to cover
return postage and processing in order to return items not containing precious metals
to you. Your items will be sent COD.
Q - How can I reach you with other questions?
A - You can feel free to call us at
800-GOLD999 (800-465-3999)
anytime or send an email to info@dollars4gold.com.
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